Privacy Policy
Your trust matters to us. We are committed to safeguarding the personal information you share when inquiring about solar installations, site surveys, and government subsidies.
Table of Contents
1 Introduction & Scope
Welcome to Solar Energy ("we," "our," or "us"). We provide residential, commercial, and agricultural renewable energy solutions, including rooftop solar installations under the PM Surya Ghar Muft Bijli Yojana, solar inverters, solar batteries, solar water heating, and solar water pumps.
This Privacy Policy describes how we collect, store, use, and protect your personal data when you browse our website, fill out inquiry forms, or interact with our solar consultation services. By using our website or providing your details, you agree to the practices outlined in this policy.
2 Information We Collect
We collect only the essential information needed to evaluate your solar feasibility, prepare accurate cost estimates, and contact you for requested consultations:
Technical & Security Data: To protect our inquiry system from automated spam and abuse, our server logs standard technical data including your IP address, browser type, and submission timestamps. We do not track your activity across unrelated third-party websites.
3 How We Use Your Information
Your information is strictly used for legitimate business and consultation purposes:
- Solar Feasibility Assessment: Evaluating system sizing (kW capacity) tailored to your rooftop area and electricity consumption.
- Direct Consultation: Reaching out via phone call or WhatsApp to answer your questions regarding products, installation timeframes, and pricing.
- Government Subsidy Assistance: Assisting you with PM Surya Ghar portal documentation, DISCOM net-metering feasibility, and state subsidy claims when you choose to proceed.
- Quality Assurance & Support: Ensuring prompt post-installation maintenance and warranty support for installed solar panels and inverters.
4 Security & Fraud Prevention
We implement stringent security standards to safeguard all inquiries submitted through our platform:
All phone inquiries are validated against real 10-digit Indian telecom patterns. We employ hidden anti-bot honeypots and IP rate-limiting to prevent malicious flooding and ensure only authentic homeowner requests reach our expert review queue.
We Never Sell Your Data: We do not sell, rent, or trade your personal information or phone number to any third-party marketing agencies, lead brokers, or advertisers.
5 Third-Party Disclosures
We share your information only under the following limited circumstances:
- Government Energy Authorities & DISCOMs: When you initiate an on-grid rooftop solar installation, your details are submitted to DISCOMs (e.g., TPCODL) and the National Solar Portal for net-metering approvals and direct DBT subsidy credits.
- Authorized Field Engineers: Our certified solar technicians receive your contact info solely to conduct roof inspections and deliver equipment.
- Legal Compliance: If required by Indian law, court summons, or regulatory authorities.
6 Data Retention & Customer Rights
We retain customer records for the duration of the consultation and warranty period (typically 5 to 25 years for solar panel warranties) to ensure continuous maintenance support.
You have the right to request access to your stored inquiry information, request correction of any inaccurate contact details, or ask us to delete your inquiry from our records by contacting our team.
7 Grievance Redressal & Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our administrator: